Carefully, You should read the terms and conditions from Wilcity. By purchasing, download you agree to our terms and condition. If you do not agree to this terms we won’t take it personally, but please do not use our product.
1. Who we will do support.
We help and support who have bought Wilcity from Envato market.
We answer any pre-buy-questions who have bought or had not bought Wilcity.
2. What we will do support.
We help customers solve problems / issues ( functionality ) that we advertise and not working in the customer’s side
We help customers do import sample data
We help customers start using the basic steps of Wilcity
We help customers update to the newest version of Wilcity
3. Support Time
Support requests are being processed on business days from 8:00 to 18:00 / Monday -> Satuday ( GMT +7 )
You can use method sending email for emergencies: email@example.com
The method Live-Support, chat and work with us via Skype is only for paid-services
Please do not forget that all our products and services are provided “as is” without warranties of any kind, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
Refund claims can be satisfied only if the Product is not as described, or is broken or is corrupt. The deadline for a Buyer making any refund claim is 30 calendar days after purchase and this claim must be made to Envato Support: http://themeforest.net/support
Please note that Envato will verify the validity of the claim before a refund is approved.